Refund Policy – Black Paddock Equine

1. Returns – conditions and procedure

a) The customer has the right to return goods within 14 calendar days from the date of receiving the order.
The product should be returned in a condition that allows it to be resold, in the original packaging, with tags and all accessories included.

b) To withdraw from the contract and return the purchased product, the customer must complete a statement containing the following information:

• Full name

• E-mail address or correspondence address

• Phone number

• Order number

• Names of returned products

• Bank account number

c) The statement must be sent to our address together with the returned product(s), all accessories, and proof of purchase (receipt or invoice).

d) The cost of returning the product is borne by the customer, unless the return is due to a manufacturing defect.

e) The seller will review the return within 14 days from the date of receipt of the returned shipment.

f) In case of a positive decision, the seller will refund the costs to the bank account number provided in the statement.

Return address

Poland
Black Paddock Equine
Krzeszów 59
34-206 Krzeszów

We do not accept cash-on-delivery parcels. We recommend using a registered shipment with a tracking number and secure packaging.

2. Products eligible for return

The following products are eligible for return, provided that the above conditions are met:
✔ Equestrian clothing (breeches, shirts, jackets, gloves)
✔ Equestrian accessories (whips, half chaps, saddle pads, protectors)
✔ Equestrian equipment (saddles, bridles, reins)
✔ Equestrian footwear (jodhpur boots, riding boots)

3. Products excluded from return

For safety and hygiene reasons, the following items are not eligible for return:
❌ Helmets and riding hats
❌ Hygienic products (e.g. bandages, wraps)
❌ Cosmetics and care products – only eligible if unopened and factory sealed
❌ Horse feed and supplements
❌ Personalized products – items made to order (e.g. embroidered saddle pads, engraved nameplates)

4. Complaints

a) If the purchased product has manufacturing defects or was damaged during delivery, the customer has the right to file a complaint.

b) Complaint procedure: To submit a complaint, the customer must complete a statement containing the following information:

• Full name

• E-mail address or correspondence address

• Phone number

• Order number

• Names of products under complaint and description of the defect

• Bank account number

c) The statement must be sent to our address together with the defective product(s), accessories, and proof of purchase (receipt or invoice).

d) The seller will review the complaint within 14 days from the date of receipt of the returned shipment.

e) In case of a positive decision, the seller will refund the costs to the bank account number provided in the statement.

📞 Customer Service Contact For any questions regarding returns, exchanges, or complaints, please contact us by phone or email. Our team will be happy to assist you.